Date of entry into force: 7, 2015
This privacy statement applies to www.hotelhispania.com, whose ownership and management is in charge of Hotel Hispania.This privacy statement describes how we collect and use the personal data you provide us through our website: www.hotelhispania.com.It also describes the options you have regarding the use we give your personal data and how you can access and update this information.We may change this privacy statement from time to time, so visit this page often to be aware of changes.
What kind of personal information do we collect?
The type of personal data we collect includes:
Your name, surname, e-mail address, telephone number and home address;
Credit card details (type of card, credit card number, name of holder, expiration date and security code);
Details of the guests' stay, including the arrival and departure date, special requests, comments about your preferences (such as preferences about the room, facilities or any service used);
Data that you give us about your marketing preferences or if you participate in surveys, sweepstakes or promotional offers;
When you visit our website, even if you do not make any reservations, we may collect some information, such as your IP address, the browser you use and information about your computer's operating system, application version, language settings and the pages you we have shown.If you are using a mobile device, we may also collect data that identifies your device, its specific configuration and data on latitude / longitude and characteristics.When you make a reservation, our system registers through what medium and from which web pages you have made the reservation.If this data can identify you as an individual, they are considered personal data and are subject to this privacy statement.
You can always choose what personal data (if any) you want to provide us.However, if you choose not to provide certain data, this may affect some of the transactions you make with us.
Why do we collect, use and share your personal information?
Reservations: we use your personal data to complete and manage your online booking and send you a confirmation e-mail, an e-mail before the arrival and give you information about the area and our accommodation.
Customer service: we use your personal data to offer customer service.
Customer Comments: We may use your contact information to invite you by e-mail to write a comment after your stay.So you can help other travelers choose the accommodation that best suits them.
Marketing activities: We also use your information for marketing activities, as permitted by law.
Other communications: on other occasions we may contact you by e-mail, postal mail, telephone or by message based on the contact information you share with us.The reasons can be:
That we have to respond and handle requests you have made.
If you have not finalized an online reservation, we may send you a reminder to continue your reservation.We think this additional service can be useful because it allows you to continue with the reservation without having to search the accommodation again or to complete all the booking details from the beginning.
When you use our services, we may send you a questionnaire or invite you to give your opinion about your experience with our website.
Comply with legal and regulatory obligations: we may use your personal data to comply with legal and regulatory obligations.
Detection and prevention: we may use your personal information to detect and prevent fraud and other illegal or unwanted activities.
Improvement of our services: Finally, we use your personal data for analytical purposes, to improve our services and the user experience, as well as the functions and quality of our online travel services.
How do we share your personal information with third parties?
We may share your personal information with third parties as outlined below.
Service Providers: We may use service providers to process your personal data only on our behalf.This processing is carried out for purposes such as facilitating reservations payments, sending marketing materials or analytical support services.These prosecutions are subject to confidentiality clauses and the use of your personal data is not permitted for your own purposes or for any other purposes.
Competent Authorities: We disclose personal information to law enforcement and other governmental authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Retention of personal information
We will keep your personal data for as long as we consider necessary to provide our services, comply with applicable laws (including withholding documents), resolve any dispute between the parties and be able to carry out our business.All personal data we hold will be subject to this privacy statement.
What is a cookie?
Our goal is to offer you an advanced and intuitive web page that responds to your needs and tastes.To achieve this, our website uses the following types of cookies:
Technical Cookies: We use technical cookies to show you our website.These cookies are absolutely necessary for our website to work correctly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website in an efficient and effective way.
Analytical Cookies: We use these cookies to understand how you use our website, to detect what works and what does not, to optimize and improve the website and to ensure that it remains interesting and relevant.The data we collect includes web pages you've visited, reference / exit pages you've entered and exited, the type of platform you use, date / time information, and data such as the number of clicks you've made on a particular page , movements of mouse and displacements, and text that you write when you use our web.These analytic cookies can collect personal data.
How long are our cookies active?
The cookies we use have different shelf life depending on the purpose for which they are used.The maximum duration we usually set is five years from your last visit to our website.You can delete all cookies from your browser when you want.
Do we use third party cookies?
Yes, we use the services of suppliers for analytical purposes, for example by Booking.com.These tracking and analysis technologies include: cookies, counters, tags and scripts.Booking may place cookies for your own purposes as described in http: // www.booking.com / content / privacy.html.The information tracked is used in Hotel Hispania for marketing automation, customer relationship management and commercial intelligence systems.These technologies are used in trend analysis, site management, tracking user movements on the site and to collect demographic data on our user base as a whole.We may receive reports based on the use of these technologies by these companies individually or in aggregate.The suppliers we work with commit to establishing responsible trade and good standards and practices in data management.
How can cookie preferences be managed?
Using the settings in your browser, for example Internet Explorer, Safari, Firefox or Chrome, you can set the cookies that you accept and those that you do not.The settings are in different places depending on the browser you use.You can go to the "Help" function of your browser to locate the settings.
What security procedures do we use to protect your personal information?
We use appropriate business systems to protect and safeguard any personal data you give us.In addition, we use security procedures and physical and technical restrictions to access and use personal data on our servers.Only authorized personnel are allowed to access personal data in the course of their work.
Access to information
How can you control the personal data you have given us?
You have the right to review the personal data we have about you.You can request a summary of your personal information by sending an e-mail to email@example.com indicating "Request for personal information" in the subject of the email.
We ask that your personal data be correct and up to date.If the personal information we have about you is incorrect, is not current or is not relevant to the purposes that were collected, we will update or delete it if you request it.You can contact us at firstname.lastname@example.org.We will respond to your request within 30 days.However, we may need to retain certain information, for example, for legal or administrative reasons, such as keeping records or detecting fraudulent activities.
Get in contact with us
Hotel Hispania controls the processing of personal data collected from the website and through cookies.If you have any suggestions, requests or comments about privacy, personal information, cookies and how we manage personal data, you can send an e-mail to email@example.com.
Booking.with: we are bound to Booking.with B.V., located at Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereinafter, Booking.com) to offer you our online booking services.Although we provide the content of this website and you make a reservation directly with us, reservations are processed through Booking.com.Therefore, the information you enter on this website is shared with Booking.com and its affiliates.You can include personal information such as your name, your contact details, your payment details, the names of the guests that travel with you and any preferences that you have specified when making a reservation.To know more about the corporate family of Booking.com, you can go to http: // www.booking.com / content / about.html.
Booking.com can process your personal information as established at http: // www.booking.com / content / privacy.html.
Maybe Booking.com send you a confirmation e-mail, an e-mail before the arrival and give you information about the area and our accommodation.In addition, Booking.com will offer international customer service 24 hours a day in more than 20 languages from local offices.Share your data with Booking Customer Service.com allows them to respond when you need assistance.Booking.com uses your data for marketing, analytical or technical purposes as described in http: // www.booking.com / content / privacy.html.This may mean that your information may be shared with other Priceline Group members (Agoda.with, Rentalcars.with and Kayak.com) for analytical purposes to provide you with offers related to the trips that may interest you and offer you a personalized service.If you have any questions about the processing of your personal data by Booking.com, contact firstname.lastname@example.org.
Booking.com will offer you different means to communicate with us about your reservation made through Booking.com.If you have any questions about your reservation, you can contact Booking.com through the My Booking Page, the Booking app.com and any other channel that Booking.with provide.Booking.com may access such communications and may use automated systems to review, scan and analyze communications for security purposes, fraud prevention, compliance with regulatory and legal requirements, investigations of possible misconduct, product development and improvement, loyalty of customers, including the sending of information and offers that they think may be of interest, as well as technical assistance or customer service.They reserve the right to block the sending of communications or to review them if they believe, in their opinion, that they may contain malicious content, spam or may pose a risk to you, we, Booking.with or others.Be aware that Booking.com will receive and store all communications sent or received through the communication tools of Booking.com.