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Privacy policy

Privacy Policy MYB Accommodations SL

By means of this notice, MYB ACCOMMODATIONS SL, trading as HOTEL HISPANIA, with NIF number B50727767, and headquartered at Avda. César Augusto 95-103 in Zaragoza, the owner of this website www.hotelhispania.com confirms that it is responsible for the information system to which your personal data supplied directly by you or through the portal is incorporated, and informs and communicates to the website users its Privacy Policy on Personal Data Protection in accordance with current legislation contained in European Regulation (EU) 2016/679 regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation), Organic Law 3/2018 of December 5 on Personal Data Protection and Digital Rights Guarantee and in Law 34/2002 on Information Society Services.

The purpose is for the users of the website to freely and voluntarily determine whether they wish to provide MYB Accommodations with their personal data that may be required as a result of viewing the content of the portal, making a reservation, or requesting information about our offers and services. It is warned that, in case of refusal or providing vague or inaccurate data, MYB Accommodations may deny any response to any request or understand it as not made.

Data, Uses, Purposes, and User Acceptance

As users and, in particular, as customers, you authorise and consent voluntarily to the automated processing of your personal data, which are freely given through the online questionnaire that appears on the website, via email, telephone or other messaging means. In this way, as users, you expressly accept and consent that the data provided or that you provide in the future may be subject to processing in the information system of MYB Accommodations SL. Similarly, you expressly consent and authorize the communication of the same to all entities collaborating and participating in the provision of the services provided.
At MYB Accommodations SL, we commit to using your personal data for specific and concrete purposes:

A. To attend to your reservations, to complete and manage your online reservation.
B. Customer service: we use your personal data to provide customer service.
C. Customer feedback: we may use your contact details to invite you by email to write a review after your stay. This helps other travelers choose the accommodation that suits them best. If you submit a review, it may be published on our website.
D. Marketing activities: we also use your data for marketing activities, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new services and products or other offers that we believe may interest you, we include a link for you to unsubscribe, which you can use if you do not want us to send you more messages in the future.
E. Other communications: we may contact you by email, mail, phone, or by sending a message depending on the contact details you provide. The reasons may include: Responding or managing requests you have made.
Privacy Policy Hotel Hispania Updated May 2021
Completing your online reservation. We may send you an email or other electronic communication as a reminder to continue with your reservation. We believe this extra service is useful for you because it allows you to complete a reservation without having to search for the accommodation again and without having to fill in the reservation details from scratch. Comments on our services. We may send you a questionnaire or invite you to write a review about your experience on our website. We believe this extra service is useful for you and for us, so we can improve our website based on what you tell us.

F. Analysis, improvements, and research: we use personal data to conduct research and analysis. We may use a third party to carry it out on our behalf. We may share or disclose the results of research, including third parties, anonymously and globally. We use personal data to perform analysis, improve our services, offer a better user experience, expand functionalities, and achieve higher quality in our online travel services.
G. Security, fraud detection, and prevention: we use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data to assess risks and for security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as law enforcement authorities, as permitted by applicable law and external advisors.
H. Legal and regulatory compliance: in some cases, we must use the information provided, which may include personal data, to manage and resolve legal claims or disputes, to comply with regulations or for regulatory investigations, or to enforce agreements or comply with legal requests enforced by law to the extent required by law.
We use automatic means to process personal data that may have legal effects or significantly affect you, applying the necessary measures to safeguard your rights and freedoms.
In compliance with the principle of “purpose limitation”, your data will be collected exclusively for specific, explicit, and legitimate purposes, and shall not be further processed in a manner incompatible with those purposes.

Legal Basis for the Processing

In execution of a contract. Considering purposes A and B, we rely on the fulfillment of a contract. The use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage the reservation according to the contract we have with you.
In Legitimate Interest of MYB Accommodations SL. Considering purposes C to H, we rely on legitimate interests. We use your data for our legitimate interests, such as offering you the most appropriate content for the website, emails, and newsletters, to improve and promote our services and website content, and for administrative fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always prioritize your rights and interests in the protection of your data over our rights and interests.
In Compliance with a Legal Obligation. With regard to purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
User Consent. When necessary according to applicable law, we will request your prior and informed consent to process your personal data.
You can withdraw your consent at any time by writing to any of the addresses listed at the end of this Privacy Policy. If you want to object to the process established in points C-F and do not have any direct means at your disposal to reject it (for example, in your account settings), to the extent applicable, please contact reservas@hotelhispania.com

Online Data Collection

MYB Accommodations SL informs you that the delivery of all the required data through this website to make an inquiry or process a RESERVATION is mandatory in cases where it is expressly specified with an asterisk, MYB ACCOMMODATIONS SL -HOTEL HISPANIA- may deny registration and information to the interested party who does not provide such data. In forms where personal data is collected, the different fields that must be completed to confirm the request will be indicated, as well as those fields whose completion is voluntary depending on the information available to the interested party. For the fulfillment of the aforementioned forms, it is essential and mandatory to comply with the authorization whereby MYB ACCOMMODATIONS SL is authorized to process your personal data and to transfer them to all those intervening in the provision of the services.
MYB Accommodations SL requests a series of identifying data through its website: Name, last name, email, telephone number; Credit card details (card type, card number, cardholder name, expiration date, and security code); Information about customer stays, such as arrival and departure dates, special requests, observations about your preferences in services (rooms, facilities, or any other service used); Information related to your marketing preferences or that you provide when participating in surveys, contests, and promotional offers; You can always choose which personal data you want to provide. However, if you choose not to provide us with some data, it may affect some of your operations.

Automatic Data Collection

When you use our website, we also collect data automatically, some of which may be personal data. For example, data such as language preference, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (browser version information), operating system, result (visit or reservation), browsing history, user reservation ID, and type of information viewed. However, we do not make automated decisions or create user profiles with such data. We may also automatically collect data through cookies. For more information on how we use cookies, click here.

Privacy Policy Hotel Hispania Updated May 2021

Data Communication

MYB Accommodations SL contracts external Service Providers to process your personal data exclusively on our behalf. This processing is done for the purposes included in this Privacy Policy, such as facilitating reservations, payments, and sending promotional material. These service providers are required to comply with confidentiality clauses and are not allowed to use your personal data for their own purposes or for any other purpose.
MYB Accommodations SL may communicate to the competent Authorities: we will disclose personal data to law enforcement authorities and other government authorities as required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud.
The data subject expressly authorizes the transfer of the data subject to processing to all those involved in the management of the commercial relationship with the client, with MYB ALOJAMIENTOS SL committing to expressly and in writing request new authorization from the user, in case such transfer is necessary for other purposes not covered in this clause.

Data Retention

MYB Accommodations SL will retain your personal data for as long as necessary and under the legal basis that legitimizes the processing to provide you with services, to comply with applicable law, to resolve disputes with other parties, and for any other reason necessary to allow us to carry out our activity, including fraud detection and prevention. All personal data we have will be subject to this Privacy Policy. If you have any questions about a specific retention period for certain types of personal data we process about you, please contact us using the contact details provided below.
Security
MYB Accommodations SL establishes reasonable procedures to prevent unauthorized access and improper use of information including personal data. We use appropriate management systems and procedures to protect and safeguard information including personal data. We also use security procedures and physical and technical restrictions on access to and use of personal data on our servers. Only authorized personnel can access personal data during their work.

Incident Management

Just as our business is constantly changing, this Privacy Policy may also change from time to time. If we make material changes or changes that have any impact on you (for example, if we start processing your personal data for purposes other than those set out above), we will contact you before starting that processing. Therefore, we are committed to effectively communicating to the user any expansion, modification, or extension of the purposes and uses to be given to the automated processing of the data provided by the user.

Your Options and Rights as a User

The data subject’s consent to the processing of their data is always revocable, as provided by European Regulation (EU) 2016/679. Consequently, the data subject may exercise at any time their right of access to their personal data, their rectification or deletion, or the limitation of their processing, and to object to the
Privacy Policy Hotel Hispania Updated May 2021
processing, as well as the right to data portability under the terms set out in European Regulation (EU) 2016/679 and in Organic Law 3/2018, by contacting us through one of the means for communications purposes that we make available or any other means that prove its sending to the data controller. In this communication, the data subject is obliged to indicate and provide their identifying data, a copy of their National Identity Document, postal address, telephone, contact person, email, and a written explanation of the right to exercise, as well as its reasons.
We want you to have control over how we use your personal data. When we are using your personal data with your consent, you have the right to withdraw that consent at any time subject to applicable law. Additionally, when we are processing your personal data based on legitimate interest or public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
You can do this in the following ways: You can ask us for a copy of the personal data we have about you; You can inform us of any changes to your personal data, or you can ask us to correct any personal data we have about you; In some situations, you can ask us to delete, block, or restrict the processing of the personal data we have about you, or you can object to us using your personal data in a specific way; and In some situations, you can also ask us to send the personal data you have given us to a third party.
At the moment in which the rights are exercised, MYB Accommodations SL promises to show you the data collected, the purposes and uses for which they have been provided and processed in the case of exercising the right of access, to modify and correct them when the right of rectification is exercised, to stop processing them when the right of opposition is exercised, or to cancel them when the cancellation rights are exercised. In this latter case, and according to the legal provisions established, MYB Accommodations SL will retain them, even after the relationships have ended and, in any case, for the periods legally established, solely and exclusively to make them available to administrative or judicial authorities if necessary and if they explicitly request it.
We depend on you to ensure that your personal data is complete, accurate, and current. Please inform us promptly of any changes or inaccuracies in your personal data by contacting us at reservas@hotelhispania.com. We will handle your request in accordance with applicable law.
In any case, we also inform you that you have the right to file a complaint with the competent supervisory authority if you consider it necessary.

Responsibilities of MYB Accommodations SL

The files created will be owned and the responsibility of MYB Accommodations SL, and we assume responsibility for the use in accordance with the regulations established in the Law on Personal Data Protection and ensure that we have taken all technical and organizational security measures to protect the confidentiality and integrity of information, in accordance with the provisions of European Regulation (EU) 2016/679 and Organic Law 3/2018, as well as other regulations that may complement it.
As the owner of this website, we work to fully comply with the provisions set forth in European Regulation (EU) 2016/679 and Organic Law 3/2018,
Privacy Policy Hotel Hispania Updated May 2021
as well as guaranteeing compliance with the provisions of Law 34/2002 on Information Society Services, with respect to user information and unsolicited commercial communications or spamming. We also guarantee the confidentiality of communications carried out with the user, as well as the proper and diligent treatment of the personal data provided by the user. And we commit not to disclose any confidential information, nor to provide any information about any data subject to processing, except in cases where the law expressly requires it, in the cases set out in the Transfers section, or when required by competent authorities in accordance with the legal and regulatory provisions applicable in the case.

Exclusion of Guarantees and Liability

MYB Accommodations SL cannot fully guarantee access to all content or for purposes other than the provision of its services. MYB Accommodations SL excludes, to the extent permitted by law, any liability for damages of any kind arising from:
• The inability to access the website or the lack of truthfulness, accuracy, completeness, and/or timeliness of the content, as well as the existence of all kinds of defects and errors in the contents transmitted, disseminated, stored, made available, which were accessed through the website or the services offered.
• The presence of viruses or other elements in the content that may cause alterations in the computer systems, electronic documents, or user data.
• Non-compliance with laws, good faith, public order, and this legal notice as a result of incorrect use of the website.
Likewise, MYB Accommodations SL disclaims any liability regarding information found outside this website and not managed directly by our webmaster. The function of the links on this website is solely to inform the user about the existence of other sources capable of expanding the content offered by this website.
MYB Accommodations SL does not guarantee or assume responsibility for the functioning or accessibility of the linked sites; nor does it suggest, invite, or recommend visiting them, so it will not be responsible for the result obtained.

User Responsibilities

The user will respond, in any case, for the truthfulness of the data provided, with MYB Accommodations SL reserving the right to exclude from the registered services any user who has provided false, vague, or inaccurate data, without prejudice to any other actions that may be taken in law.
The user is aware of and accepts the terms set out in this Privacy Policy of MYB Accommodations SL and consents hereby, expressly, freely, and voluntarily, to the automated processing of their personal data and the communication to all those intervening in providing the services that we have been providing from Hotel Hispania.
Information Society Services Law
Without prejudice to the above, in accordance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, for sending, by email or other equivalent electronic means of communication, of commercial information about new services of MYB Accommodations, we request your express authorization.
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Thus, if the User does not wish to receive commercial information about offers or new services, they must expressly indicate this, contacting us through one of the means for communication purposes that we make available or any other means that prove the sending to the controller, indicating their express desire not to receive commercial, promotional, or advertising information.

Dispute Resolution

The parties, expressly waiving their own jurisdiction, accept Spanish law as the governing law of this contract in the event of any dispute over the interpretation or performance thereof, submitting to the resolution of any disputes that may arise from it to the Courts and Tribunals of Zaragoza.